Shipping policy
Shipping Policy
AuraGlow Cosmetics is committed to providing customers with transparent shipping information and a dependable ordering experience. The following policy describes our U.S. delivery area, available shipping options, estimated transit periods, and procedures that may apply after an order leaves our facility.
Where We Ship
We currently fulfill and deliver orders within the United States only. AuraGlow Cosmetics does not provide international shipping at this time.
A complete and valid U.S. delivery address is required for every order.
Order Fulfillment
After an order is received and payment is successfully confirmed, it enters our fulfillment process. This may include order verification, product preparation, packing, and handoff to the applicable shipping carrier.
The fulfillment period occurs before the estimated shipping timeframe shown below. Orders received on weekends or U.S. holidays may begin fulfillment on the next available business day.
Shipping Options and Rates
Our domestic shipping options are structured as follows:
Delivery Option Estimated Transit Time Shipping Charge
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – $70.00+ Orders 3–5 business days FREE
Orders with a qualifying value of $70.00 or more are eligible for Free Standard Shipping.
The 1–2 and 3–5 business-day estimates represent expected carrier transit times after shipment and should not be interpreted as order processing times.
How Delivery Estimates Work
Delivery estimates are provided to help customers plan for the arrival of their purchases, but they are not guaranteed delivery dates.
Weekends and U.S. federal holidays are generally excluded when calculating business days. Actual transit times can also be affected by carrier operations, weather conditions, increased seasonal demand, regional disruptions, or other events outside the reasonable control of AuraGlow Cosmetics.
Tracking and Shipment Notifications
When your package has been dispatched, shipment information will be sent to the email address associated with your order when tracking is available.
A newly issued tracking number may require some time to become active in the carrier's system. If no tracking movement appears immediately after shipment confirmation, please allow the carrier additional time to register the package.
Address Changes and Customer Responsibility
Before submitting an order, please make sure that all delivery information is correct and complete. This includes the street address, apartment or suite number when applicable, city, state, and ZIP code.
If an error is discovered after checkout, contact us promptly. We may be able to correct the address if fulfillment has not progressed too far; however, we cannot guarantee modifications after an order has been prepared or transferred to the carrier.
Delivery issues resulting from inaccurate or incomplete information supplied at checkout may require additional steps or shipping charges to resolve.
Packages Returned to Sender
A carrier may return a shipment when delivery cannot be completed because of an invalid or incomplete address, repeated unsuccessful delivery attempts, refusal of the package, or another carrier-determined reason.
If an order is returned to AuraGlow Cosmetics, contact us so that we can review the circumstances and discuss the available resolution. Where appropriate, customers may be responsible for additional postage associated with reshipping.
Delivery Delays
Occasional shipping delays can occur even after an order has been dispatched. Carrier congestion, severe weather, transportation interruptions, holiday volume, or operational disruptions can affect the expected arrival date.
If tracking indicates an extended or unusual delay, customers are encouraged to contact us so we can review the shipment information.
Lost or Damaged Shipments
If a package appears to have been lost while in transit or arrives with shipping-related damage, please contact AuraGlow Cosmetics as soon as reasonably possible and provide your order details.
We will evaluate the available information and assist with the appropriate next steps, including contacting or coordinating with the shipping carrier when necessary.
Shipping Policy Revisions
Our shipping procedures may evolve as our operations or carrier services change. AuraGlow Cosmetics therefore reserves the right to revise this Shipping Policy when necessary.
Any updated version will be published on our website and will apply to applicable orders placed after the revised policy becomes effective.
Contact Information
For assistance regarding an order, shipment, tracking information, or delivery concern, please contact:
AuraGlow Cosmetics
Address: 2555 Burton Pike, Georgetown, KY 40324, United States
Phone: 859-351-4025
Email: LedgerCelestia@gmail.com