Refund policy
Return & Refund Policy
At AuraGlow Cosmetics, customer satisfaction is important to us. We recognize that a purchase may occasionally not work out as expected, so we have established the following policy to explain when a return can be made and how eligible refunds are handled.
Return Eligibility
Return requests must be submitted within 30 days after your order has been delivered.
For merchandise to qualify for a return, it must:
Remain unused and unopened;
Be in its original condition;
Include the original packaging, labels, and accessories, if applicable;
Have all hygiene or protective seals intact; and
Be accompanied by valid proof of purchase.
We reserve the right to decline merchandise that does not satisfy these return conditions.
Requesting Return Authorization
Please contact our customer support team at LedgerCelestia@gmail.com before shipping a product back.
In your message, provide your order number, the product involved, and the reason for your request. If there is a problem with the condition of your order, photographs may also be requested to help us evaluate the issue.
After your request has been reviewed, we will send you the applicable return instructions.
Products mailed to us without prior return authorization may not be eligible for processing.
Hygiene Restrictions for Beauty Products
Due to the personal nature of cosmetics, skincare, and beauty products, we cannot generally place an opened or used product back into inventory.
For this reason, products that have been opened, applied, sampled, used, or have had a sanitary or protective seal removed are not eligible for a change-of-mind return.
This restriction does not apply in the same way when you are reporting merchandise that arrived defective, damaged, or incorrect. Please contact us so we can review those circumstances separately.
Products Excluded From Returns
Except where otherwise required by applicable law, we do not accept returns of:
Opened or used cosmetics and skincare products;
Products with compromised hygiene seals;
Gift cards;
Complimentary or promotional merchandise;
Products specifically designated as Final Sale; or
Merchandise damaged after delivery because of misuse, neglect, improper storage, or unauthorized modification.
Please email us if you have questions about whether your particular item qualifies.
Damaged, Defective, or Wrong Products
We recommend examining your package shortly after it arrives.
If your shipment contains a damaged or defective product, or if we sent you an item different from the one you ordered, please notify us promptly at LedgerCelestia@gmail.com.
To help us investigate, include your order number and photographs that clearly show the product, its packaging, and the problem you are reporting.
Once the claim has been evaluated, we may offer an appropriate remedy such as a replacement or refund. When an approved return is required because of our error or an eligible product issue, we will provide instructions regarding applicable return shipping arrangements.
Who Pays for Return Shipping?
When an eligible return is requested for reasons such as personal preference, an accidental order, or a change of mind, return shipping is the customer's responsibility.
We recommend obtaining tracking information and retaining your shipping receipt until your return has been completed. AuraGlow Cosmetics cannot be responsible for return shipments that are lost before reaching us.
When the return results from an approved damaged, defective, or incorrectly fulfilled order, AuraGlow Cosmetics will provide appropriate return instructions and, where applicable, cover the return shipping expense.
Initial shipping charges are generally non-refundable unless the refund results from our error or applicable law provides otherwise.
Return Inspection
Receiving a return does not automatically guarantee a refund.
After the package reaches us, we will inspect the merchandise to confirm that it satisfies the conditions described in this policy. We will then notify you of the outcome of the review.
Products that show evidence of use or otherwise fail to meet the eligibility requirements may be denied a refund, subject to applicable law.
Refund Method and Timing
When a return is approved, the eligible refund will be issued to the same payment method originally used for the order.
Please allow approximately 5–10 business days after we process the refund for your bank, card issuer, or payment provider to post the funds to your account.
The exact posting time is determined by your financial institution and may vary.
If you have received confirmation from us that a refund was issued but it has not appeared after 10 business days, please contact our customer support team.
Exchanges and Replacement Orders
AuraGlow Cosmetics does not guarantee traditional product-for-product exchanges.
For an eligible change-of-mind return, you may complete the return process and then place a separate order for the product you would prefer.
If you need a replacement because your original shipment was incorrect, damaged, or defective, contact us first so that we can review the issue and advise you on the appropriate next step.
Discounted and Final Sale Purchases
Products purchased during a promotion or at a discounted price remain subject to our normal return requirements unless they were expressly identified as Final Sale.
Items designated Final Sale are not eligible for ordinary returns or exchanges. This limitation does not affect rights that cannot legally be excluded or an eligible claim involving merchandise that arrived damaged, defective, or incorrect.
Cancellations and Order Adjustments
If you would like to cancel your purchase or correct order information, contact us as quickly as possible.
We will attempt to accommodate requests received before fulfillment begins, but we cannot guarantee changes or cancellations once an order is being prepared.
Orders that have already been shipped cannot normally be canceled. Once delivered, the return terms in this policy will apply.
Undeliverable or Refused Shipments
Customers are responsible for entering accurate and complete delivery information when ordering.
If a package is returned because the shipping address provided was incorrect or incomplete, the shipment was refused, or the package was not claimed, reasonable shipping or return costs may be deducted from any eligible refund where permitted by law.
Contact Us
Questions regarding a return, refund, damaged product, or order issue can be directed to us using the information below. Please contact us before mailing a return so we can provide the appropriate instructions.
AuraGlow Cosmetics
Address: 2555 Burton Pike, Georgetown, KY 40324, United States
Phone: (859) 351-4025
Email: LedgerCelestia@gmail.com
Last updated: August 23, 2026